Legal information
Refund Policy
luckduniform.com does not process sales or payments directly. This policy provides general guidance for product return or exchange enquiries relating to purchases made through stores, dealers, or other channels.
Scope of this policy
This policy provides general information about product enquiries only. The website does not process payments, confirm orders, or issue refunds for transactions made through the website.
Purchases through stores or dealers
If you purchased a product through a store, dealer, or another platform, please contact the seller or payment channel directly first. Returns, exchanges, delivery costs, and other conditions are subject to the seller's policy and proof of purchase.
Eligible returns or exchanges
A return or exchange may be considered if you receive the wrong product, wrong size, or an item damaged during delivery. Approval depends on the seller's review and policy. Please report the issue as soon as possible after receiving the product.
Product condition
Products should generally be unused, unwashed, and unaltered. Do not remove the product tag, unpick the skirt hem, or remove the skirt hem thread under any circumstances. Products without tags, altered products, or products damaged through use may not be eligible for return or exchange.
How to report an issue
Prepare your proof of purchase, order number or receipt, photos or a video of the product, and a description of the issue. Contact the seller directly. If you need help coordinating with us, contact luckduniform@gmail.com or 088-267-5826.
Return shipping address
Suchao Commerce Co., Ltd. 7 Sirithorn Road, Soi 1, Chang Phueak, Mueang Chiang Mai, Chiang Mai 50200, Thailand Tel. 088-267-5826
Refunds
Refunds are handled by the seller or payment channel according to the agreed terms. luckduniform.com does not receive payments and cannot refund purchases that were not paid through the website.
Contact us
For questions about this refund policy, contact us at luckduniform@gmail.com or 088-267-5826.